Frequently Asked Questions
Everything you need to know about your With Jéan order.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 5-10 business days depending on your location and customs processing.
What is your return policy?
We accept returns on full-priced items within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale and cannot be returned.
How do I care for my With Jéan pieces?
To ensure the longevity of your garments, we recommend following the specific care instructions on the internal label. Most of our delicate fabrics are best handled via cold hand wash or professional dry cleaning.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient and are calculated at checkout for most regions.
Can I change or cancel my order once it's placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and size selection before completing your purchase.
How do I know what size to buy?
Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our customer service team for personalized advice.